Provide direction end to end of business transformation crosses the implementation of lead technologies in order to improve the ecommerce , call center & omnichannel platform connected with supply chain and stores, form analysis to go live, of the most iconicus retail store in méxico with more than 180 years old.
& Implementation
Project direction and business architecture of the Loyalty Program of an international Coffee Stores, installed in México since 2000, form business case construction, user and employee experience design, to go live in 450 stores.
& Implementation
Business direction and Business Strategy of Omnichannel Platform (eCommerce, Mobile Application, Point of sale & Medical System) and Loyalty Program Transformation, end to end, from innovation process to go live in 1,500 pharma stores.
Defining of the new operation model using LEGO® SERIOUS PLAY® of its area of Call Center and Operation in order to improve the Customer Experience and Operational Excellent.
Defining of the new operation model using LEGO® SERIOUS PLAY® of its area of Call Center and Operation in order to improve the Customer Experience and Operational Excellent.
Contact
Phone
+52 1 81 3239 0601